Refund Policy

LOKOK LLC (“we,” “our,” or “us”) operates this website for informational and business-to-business purposes only. We do not sell products directly through this website. All retail transactions, orders, and refund processes are handled by our authorized sales channels, such as Amazon and Walmart.

1. Refunds for Retail Customers

If you purchased a product listed by LOKOK through Amazon or Walmart, any requests for refunds, returns, or replacements must be submitted directly through the platform where you made your purchase. Each platform’s respective policies will apply to your order:

• Amazon: Please refer to the Amazon Return & Refund Policy for details on how to submit a refund, return, or replacement request.:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

• Walmart: Please refer to the Walmart Return Policy for information on the process and eligibility for refunds or returns.

https://www.walmart.com/cp/returns/1231920

These online marketplaces are responsible for payment processing, fulfillment, and customer service related to your order. LOKOK LLC does not issue refunds or replacements directly to consumers. All such matters are managed by Amazon or Walmart according to their respective procedures.

2. Refunds for Business Partners or Distributors

If you are a supplier, distributor, or brand partner conducting business with LOKOK LLC, any payment-related adjustments, such as credit memos or overpayment refunds, will be processed in accordance with the terms and conditions of our executed purchase orders or agreements. To initiate a request, please contact our accounting department directly with a written request and provide all required supporting documentation. These cases are handled internally and do not involve retail platforms.

3. Non-Refundable Items and Services

Since our website does not sell digital or physical goods directly, there are no online purchases, subscriptions, or service fees that can be refunded through this site. All transactions and any associated refund requests must be directed through our authorized sales channels or handled according to the terms of business agreements with LOKOK LLC.

4. Contact

If you have any questions, please contact us at:

• LOKOK LLC
• 7450 Dr. Phillips Blvd., Suite 303Orlando, FL 32819, USA
• Email: partner.relations@mylokok.com
• Phone Number: +1 407-815-2656