Shipping Policy

1. Overview

LOKOK LLC does not sell or ship products directly through this website. Instead, all retail orders and shipments are managed by our authorized marketplace partners, Amazon and Walmart. These platforms handle fulfillment operations and delivery in accordance with their respective policies to the final client.

2. Orders and Fulfillment

All purchases made through Amazon or Walmart are processed and shipped directly by those platforms. Each order is governed by the terms, conditions, and logistics procedures set by the respective marketplace, including order tracking, delivery schedules, and the selection of carriers.

For detailed shipping information, customers are encouraged to review the official shipping policies provided by each marketplace:

• Amazon: Amazon Shipping & Delivery Policy
• Walmart: Walmart Shipping Policy

Delivery times may vary depending on the marketplace and the destination, as specified by Amazon or Walmart. Tracking numbers and delivery updates are issued directly by these platforms following order confirmation. LOKOK LLC does not have the ability to control, modify, or expedite shipping timelines for retail customer orders placed with these marketplaces.

3. Remote Fulfillment for Canada and Mexico

LOKOK LLC participates in Amazon’s Remote Fulfillment with FBA program. This arrangement enables customers in Canada and Mexico to receive eligible U.S. inventory through Amazon’s international fulfillment network. Amazon is responsible for managing customs clearance, handling import duties and overseeing delivery logistics. Customers in Canada and Mexico are required to pay any applicable import fees directly to Amazon during the checkout process.

4. Shipping for Business Partners

For distributors, suppliers, or brand partners, all shipments associated with purchase orders or product deliveries are coordinated based on mutually agreed-upon terms. This includes agreements on Incoterms, carrier selection, and destination details. In these cases, LOKOK LLC will provide order confirmation and tracking information directly to business partners via email or through their preferred method of communication.

5. Lost, Delayed, or Damaged Shipments

For retail customers, any concerns regarding lost, delayed, or damaged packages must be addressed directly with Amazon or Walmart, as these platforms are the responsible fulfillment providers. For questions related to this Shipping Policy or for inquiries about business shipments, please contact LOKOK LLC for further assistance.

6. Contact

If you have any questions, please contact us at:

• LOKOK LLC
• 7450 Dr. Phillips Blvd., Suite 303Orlando, FL 32819, USA
• Email: partner.relations@mylokok.com
• Phone Number: +1 407-815-2656